Help with orders, shipping and returns
When your order ships and arrives, how to follow it, and how returns work. Anything else, email us your order number and we’ll answer by email.
Ordered today? Here’s when it arrives
Dates for an order paid today, Thu, Nov 12. Your confirmation email shows the dates for yours.
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Today
You pay
Your confirmation email has your order number and the latest delivery date. Keep it: it’s your copy of the order.
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By Mon, Nov 16
We ship it
Packed flat and protected, from Toronto, with Chit Chats. As soon as the shipping label is made, you get an email with the tracking number.
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On its way
You follow it
Every parcel is tracked. The link in that email shows where it is at every step, any time.
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Canada by Mon, Nov 30 USA by Mon, Dec 7
It arrives
These are the latest dates we promise. US parcels arrive duties prepaid, with nothing to pay at the door.
Picking up in Toronto?
Choose free local pickup at checkout (postal codes starting with M or L). Instead of a tracking email, we email you a place and time.
Not there by the latest date?
If it still hasn’t come 10 business days after that date, email us your order number. We send another copy if we have one, or refund the comic.
Your orders
Signed in? Your account lists every order and its status. Checked out as a guest? Your confirmation email has everything.
Quick answers
Before you buy
- How much is shipping?
- Checkout asks our carrier, Chit Chats, for your parcel’s price to your address. It’s never more than our table: $8 in Canada and $13 to the USA for one or two comics, and often less. Shipping prices and times
- Do US buyers pay duties?
- No. US parcels ship with duties prepaid, so there’s nothing to pay on delivery. Shipping to the USA
- What do your grades mean?
- Every listing uses our own grade words, each matched to a range on the 10-point scale. They’re our estimates of raw copies, so every listing shows photos of the exact copy you get. Grading guide
- How can I pay?
- By credit or debit card, and with Apple Pay or Google Pay on devices that offer them, all through Stripe. Prices are in Canadian dollars. Terms of Sale
After you order
- Can I add comics and ship once?
- Yes: choose Hold My Shipment at checkout. Your comics wait in a box for up to 60 days (one free 30-day extension), and you pay shipping once, when the box ships. How Hold My Shipment works
- Can I change or cancel my order?
- Email us before it ships and we cancel it and refund it in full within 7 business days. Once it has shipped, you can return it instead. Cancelling an order
Returns and problems
- Can I return a comic?
- Yes, within 30 days of delivery, for any reason. Email us first for the return address; you pay the return postage. We refund within 2 business days of the comic arriving back. How returns work
- It arrived damaged, or isn’t as described
- Email us your order number and photos, ideally within 30 days of delivery. We refund the comic in full, plus its share of the shipping, and pay the postage if we need it back. Damaged or not as described
- When will I see my refund?
- Refunds go back to the card or wallet you paid with. Your bank decides how fast it shows, usually within a few business days.
Still need us? Email is fastest.
We answer every message by email. Put your order number in it, and a photo if something arrived damaged, so we can answer in one reply.
republiccomic@gmail.com